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Now meet Emin Kahyaoglu, a self-made millionaire who demands that a “commitment to professionalism” at Teaneck-based Kismet International be reflected every step of the way, from the very first call to the next drop-off.
“I train each chauffeur personally and also put them through what I call extreme customer service boot camp,” Kahyaoglu said. “If I am not satisfied with their progress, they do not drive our customers.”
His commitment to quality brought Kahyaoglu to Marleen Margoth, a well-known luxury conscierge who recently became Kismet’s new vice-president of sales.
“My expertise is with the luxury market and Fortune 500 accounts,” Margoth told CLIFFVIEW PILOT. “So this was a natural fit.”
Marlene Margoth
Kahyaoglu chose the name Kismet when he established the service in 1991 because of the way fate and circumstance brought him here. A former cruise-line chef who’s visited nearly 50 counties, he came to America 20 years ago with little money and even less command of the English language.
Kahyaoglu worked in a pita factory, then at what was Sterns department store, before he bought his first limo. He eventually produced an only-in-America success story, building a million-dollar venture praised for its quality care.
He won’t admit it, but one of Kahyaoglu’s success secrets is simply outworking the competition. He has to, he says, especially in a climate infected by the stereotype of chauffeurs who can’t speak English and drive taxis.
“Knowing the culture of my chauffeurs makes it easier. I trust them,” Kahyaoglu once said. “They must be able to handle corporate clients and talk to them and treat them professionally.”
Kahyaoglu takes pride in meeting his clients’ scheduling needs: That’s why Kismet International Inc. is open 24/7, 365 days a year.
You can book by clicking: KISMET ONLINE BOOKING
Or go directly through: KISMET CUSTOMER SERVICE
Take a look yourself: KISMETLIMOUSINE.COM
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